Frequently asked questions

No, one adult is enough to run a family. If both parents want to use KinLife, each creates their own account and joins the shared family via an invite, which needs the Couple or Family plan (Solo has room for one login). That gives each person their own preferences, notification settings, and calendar colour while sharing the same family data. See Invite & manage members.

Yes. Children can be added with the “child” role for read access to the family calendar and their own reminders. Younger children can be added as dependents with no login at all, and given their own login later without losing any of their records.

No. Each account belongs to exactly one family at a time. To move, you leave your current family first.

The family is dissolved. Children can't run a family on their own, so there's no state where the family survives without an adult.

Yes. The calendar, notes, reminders, and other pages all work on their own. The assistant makes them faster, but it's not required for day-to-day use.

Both. There's a microphone button in the chat composer that dictates using your browser's speech recognition, and on WhatsApp you can send voice notes.

Yes. It keeps one persistent memory for your family, so it already knows your kids' schools, your routines, and your preferences. You can view and edit this in Settings → Memory.

It searches and prices flights and hotels live (including a “cheapest dates this month” search) and returns ranked results with a link to the same search on Google Flights or Google Hotels. You book and pay there yourself; it never books on your behalf.

Woolworths, Coles, and Aldi, returned with prices and pack sizes, usually with the price per unit, so you can compare. Direct add-to-cart is on the roadmap.

No. You can connect Google Calendar or Apple Calendar (iCloud), and KinLife syncs two-way with whichever you choose. The first adult to connect locks the family to that provider.

Yes, that's the point. Everyone's events appear in one colour-coded view. Your personal calendar is only shared with other adults with your explicit consent, and you can change or revoke that at any time.

Yes. Sync is two-way: edit in either place and the change flows back on the next refresh. See the Calendar guide.

Yes. Ask it to find a free slot for the people you name and it checks all their calendars at once, in your family's timezone, before suggesting times. If you don't name anyone, it only checks yours.

The note link shows in the event's detail dialog and is written into the Google Calendar event's description, where it opens the note for anyone in your family who is signed in to KinLife.

KinLife detects the clash and warns you with the current content rather than silently overwriting someone's changes.

No. Deleted notes go to Trash and can be restored with one click. They're only removed permanently when you purge them.

WhatsApp for assistant chat and reminders, plus email via your family address. See Email & WhatsApp.

Forward newsletters, coach emails, and notices to it from your own address and the assistant reads them, adds their dates when you ask, and can draft replies. Mail sent to it directly by anyone outside the family is kept on your family's email inbox page, which the assistant links you to when you ask what came in, but the assistant does not read it or reply to it.

Only numbers linked in Settings → Account receive AI responses: add your number there, then send the 6-digit code from that phone to KinLife on WhatsApp. If it is linked, check that an adult hasn't switched the WhatsApp assistant off for the family in Settings → WhatsApp.

Yes. All family data is strictly scoped to your family at the database level, and KinLife staff can't access your events, notes, or documents. See Privacy & security.

No. Your documents are processed to answer you, not used to train the model or retained for that purpose.

Never. During event planning, guests talk to a scope-limited assistant that can only collect availability slots.

No. Every new family gets a free month on the Couple plan, with no credit card required. When the month is up you choose a plan to carry on.

In Settings → Subscription, which shows your plan, price, and any promo applied.

Dates go onto the calendar when you ask, so tell the assistant which ones you want added. If reading the document failed, its dot on the Resources page is red: ask the assistant to read it again. Clearer photos work more reliably than blurry ones.

On Google, events are pulled from the API when the page loads, so the grid shows a brief spinner until they land. If it stays empty, confirm your calendar is connected in Settings → Calendar.

Ask the assistant, it can often explain or fix the issue. For account problems you can't resolve in-app, email us at help@kinlife.ai.